Your Safety Comes First
Hera13 was created to give women access to safe, respectful, and predictable transportation. Our safety protocols are integrated into every ride — from identity checks to emergency features.
Every Driver is Verified
Before joining Hera13, all drivers must provide comprehensive documentation and pass our verification process. You ride with trusted professionals.
Valid professional driving certification required
Government-issued ID verification
Background check (Bulletin n°2) required
Insurance and vehicle safety certification
Signed commitment to respectful service
Track Every Ride in Real Time
All rides are tracked via GPS from start to finish. You can share your trip, monitor your route, and stay in complete control of your journey.
Send real-time location to trusted contacts
Choose family or friends to receive live trip updates
See driver route and estimated arrival time
Monitor your journey progress in real-time
Full visibility at every step of your ride
Know exactly where you are and where you're going
Simulated route preview with live tracking indicators
GPS tracking is automatically enabled for every ride without any action needed from you
Your location data is encrypted and only used for safety and service purposes
Share your live location with up to 3 trusted contacts with just one tap
SOS Button Within Reach
During every ride, you'll see an SOS button on your screen. Help is always just one tap away.
Tap and hold for 3 seconds to activate
Direct line to our safety team
Alert sent immediately with your location
Direct connection to emergency services
Automatic location sharing with authorities
Notify your emergency contact
Real-time location and situation update sent
Hold for 3 seconds to prevent accidental activation
Select Hera13 support, emergency services, or trusted contact
Your location and situation details are shared instantly
The SOS button is always visible during your ride. Don't hesitate to use it if you feel unsafe.
Respect Is Non-Negotiable
Hera13 maintains the highest standards of respect and professionalism. We take every report seriously and act swiftly to protect our community.
Any form of verbal, physical, or sexual harassment
Consequence: Immediate suspension pending investigation
Unprofessional behavior or disrespectful comments
Consequence: Formal warning and mandatory retraining
Any discriminatory behavior based on identity or background
Consequence: Immediate removal from platform
Reckless driving, vehicle safety issues, or protocol breaches
Consequence: Immediate review and potential suspension
Use in-app reporting or contact support directly
Our safety team reviews the incident within 24 hours
Appropriate sanctions applied based on severity
You're informed of the outcome and any actions taken
Zero tolerance for harassment, abuse, or inappropriate conduct
Immediate review of any reported incidents
Sanctions, suspensions, or removal based on severity
Clear communication of our community standards
Every member of the Hera13 community agrees to treat others with respect, maintain professionalism, and contribute to a safe environment for all women.
We take every report seriously and will always prioritize the safety and comfort of our riders and drivers. Your voice matters.
Need to Report Something?
If something doesn't feel right — tell us. Your safety and comfort are our top priorities, and we take every report seriously.
All reports are treated confidentially. We protect your privacy while investigating incidents.
We aim to acknowledge reports within 2 hours and provide updates within 24 hours.
You can also use the "Report an Issue" feature directly in the Hera13 app after your ride. This allows you to report incidents quickly and easily.
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