Cookie Policy – Hera13

1. What Is a Cookie?

A cookie is a small text file that websites place on your device (computer, smartphone, tablet) when you visit them. Cookies help websites remember information about your visit and preferences.

Cookies allow us to:

• Remember your login status and preferences

• Provide personalized content and recommendations

• Analyze how our website and app are used

• Improve our services and user experience

2. Why We Use Cookies

Hera13 uses cookies to provide you with the best possible experience on our platform. We use cookies for essential website functionality, security, performance optimization, and to understand user behavior.

Our cookies help us:

• Keep you logged in securely

• Remember your ride preferences and locations

• Provide real-time updates and notifications

• Analyze website performance and usage patterns

• Deliver relevant content and features

3. Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for basic website functionality, login, and security	Session/1 year
Performance Cookies	Help us analyze website performance and user interactions	1-2 years
Functional Cookies	Remember your preferences and personalized settings	1 year
Analytics Cookies	Help us understand user behavior and improve our services	2 years

4. Cookie Management via Axeptio

We use Axeptio, a trusted consent management platform, to help you control your cookie preferences. When you first visit our website or app, you'll see a cookie banner powered by Axeptio.

With Axeptio, you can:

• Accept or reject different types of cookies

• Modify your preferences at any time

• View detailed information about each cookie category

• Access your consent history and management tools

Note: Essential cookies cannot be disabled as they are required for the basic functionality of our platform, including security and user authentication.

5. Your Rights and Choices

You have full control over your cookie preferences and can modify them at any time.

You can:

• Change your cookie preferences through our Axeptio consent manager

• Delete existing cookies through your browser settings

• Block cookies entirely (though this may affect website functionality)

• Request information about cookies stored on your device

To access your cookie preferences: Look for the "Cookie Settings" link in our website footer or contact us at [email protected]

6. Cookie Duration and Storage

Cookies have different lifespans depending on their purpose:

• Session Cookies: Deleted when you close your browser

• Persistent Cookies: Remain on your device until they expire or you delete them

• First-party Cookies: Set directly by Hera13

• Third-party Cookies: Set by external services we use (analytics, payment processing)

Most cookies we use are set to expire within 1-2 years, with essential authentication cookies typically lasting the duration of your session or up to 1 year for convenience.

7. Browser Cookie Management

You can also manage cookies directly through your browser settings. Here's how:

Chrome:

Settings → Privacy and Security → Cookies and other site data

Safari:

Preferences → Privacy → Manage Website Data

Firefox:

Options → Privacy & Security → Cookies and Site Data

Edge:

Settings → Cookies and Site Permissions → Cookies and Site Data

8. Third-Party Services

We use trusted third-party services that may set their own cookies:

• Stripe: Payment processing and fraud prevention

• Cloudflare: Security and performance optimization

• Analytics Services: Website usage analysis and improvement

These services operate under their own privacy policies and cookie practices. We ensure all third-party services we use comply with GDPR and other applicable privacy regulations.

9. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

When we update this policy:

• We will update the "Last updated" date at the top of this page

• We will notify you of significant changes through our app or website

• Your continued use of our services constitutes acceptance of the updated policy

10. Contact Information

If you have questions about our use of cookies or this Cookie Policy, please contact us:

Email: [email protected]
Subject Line: "Cookie Policy Inquiry"
Address: 44 boulevard Roume, 13013 Marseille, France