We Prioritize Driver Safety
As a platform created by and for women, Hera13 puts your safety first. From passenger verification to 24/7 support, we make sure you feel safe — and are safe — on every ride.
Every rider is identity-verified before booking
Real-time monitoring and trip sharing capabilities
Instant SOS support and emergency services access
Strict policies against harassment and misconduct
Your Boundaries, Our Rules
To protect you, Hera13 enforces strict app-only ride policies. Off‑app pickups are not allowed. By law, drivers must be able to accept cash when a rider requests it, but we strongly favor secure cashless payments processed through our Stripe partner for safety, accountability and reduced dispute risk.
All pickups must be booked through the Hera13 app
Ensures full ride tracking and safety monitoring
Accepting street hails or phone bookings
Digital (Stripe) payments are the default. Cash is accepted only when a rider cannot pay digitally.
Minimizes handling of cash while remaining legally compliant
Refusing lawful cash payment or encouraging off‑platform settlement
No ride requests outside official Hera13 channels
Maintains accountability and safety protocols
Accepting rides via personal contact or other apps
Every ride is documented and tracked
No cash handling reduces robbery risk
All passengers are pre-verified
Immediate access to support systems
Pickups must be booked through the app only
Cashless (Stripe) preferred – cash accepted when required
No ride requests outside platform channels
All rides fully tracked and monitored
These policies aren't just rules — they're your protection. Every policy ensures you have the full support of Hera13's safety systems.
We take these policies seriously because your safety depends on them. Violations are reviewed immediately and may result in account suspension.
These boundaries protect you from unverified passengers, cash-related risks, and ensure you always have access to our safety monitoring.