Security & Privacy – Hera13

1. Your Privacy Matters

At Hera13, your privacy and data security are fundamental. Whether you're a rider or a driver, we are committed to protecting your personal information in full compliance with the General Data Protection Regulation (GDPR - EU 2016/679) and French law.

2. Who Is Responsible for Your Data?

Data Controller: Hera13 Transport

Registered Address: 44 boulevard Roume, 13013 Marseille, France

Contact Email: [email protected]

3. What Data We Collect

Depending on how you use our platform, we may collect:

Riders:

Name, email, and phone number
Location and ride history
Payment information (handled securely by Stripe)
Device information and IP address
Ratings and feedback

Drivers:

Personal and contact details
VTC professional card and vehicle documents
Banking information (for payouts)
GPS data during active rides
Feedback and ratings

4. How We Use Your Data

We process your data to:

• Create and manage your Hera13 account

• Enable ride booking and navigation

• Process secure payments (via Stripe)

• Ensure safety through identity checks and trip tracking

• Provide customer support

• Comply with legal obligations (e.g., driver income reporting)

• Improve platform performance and user experience

5. How We Keep Your Data Secure

We use industry-standard practices and tools to safeguard your data:

• Hosting: Secured servers hosted by Hetzner (Germany, GDPR-compliant)

• Web Protection: Traffic secured via Cloudflare

• Payment Security: All payments handled through Stripe, PCI-DSS certified

• Encryption: Sensitive data is encrypted in transit and at rest

• Access Control: Limited to authorized Hera13 personnel only

6. GPS & Real-Time Tracking

For security and transparency:

• GPS is active only during an ongoing ride

• Riders and drivers can share trip progress with trusted contacts

• Location data is stored temporarily and used for safety or incident reporting only

7. Cookies & Analytics

We use cookies (with your consent) to:

• Improve website functionality

• Analyze usage (anonymously)

• Manage user preferences

For details, please see our Cookie Policy.

8. Third-Party Services

We share data only with essential service providers under strict data agreements, including:

• Stripe for payments

• Axeptio for cookie consent management

• Hosting and infrastructure providers

We never sell your data.

9. Your Rights

Under GDPR, you have the right to:

• Access your data

• Request correction or deletion

• Withdraw consent at any time

• Request data portability

• File a complaint with the CNIL (France's data protection authority)

To exercise your rights, contact us at: [email protected]

10. Data Retention

We retain data:

• For the duration of your account's active use

• As required for legal and regulatory compliance

• For up to 5 years for driver-related financial documents

• Location and trip data is retained temporarily unless required for dispute resolution

11. Updates to This Policy

This Privacy & Security Policy may be updated. You'll be notified of significant changes via email or through the app.

Last modification date: August 6, 2025

12. Contact

For questions about your privacy:

Email: [email protected]
Address: Hera13 Transport, 44 boulevard Roume, 13013 Marseille, France